Refund policy

1. Perishable Goods – No Change-of-Mind Returns

Our products are nutritional consumables and therefore liable to deteriorate or expire.

For this reason, under UK Consumer Contracts Regulations, we do not accept returns or offer refunds for:

  • Change of mind

  • Ordering the wrong product by mistake

  • Disliking the taste, texture, or expected effects

  • Deciding you no longer want the item after delivery

Once a product leaves our facility, we cannot resell or reuse it for safety reasons.

2. Returns for Damaged, Faulty, or Incorrect Items

You are entitled to a refund or replacement if your item arrives:

  • Damaged in transit

  • Faulty or compromised (e.g., broken seal)

  • Incorrect (wrong item sent)

  • Not as described

If any of the above applies, contact us within 7 days of receiving your order at:
📧 dan@mightysalts.com

Please include:

  • Your order number

  • A description of the issue

  • Photos showing the damage/fault

  • A photo of the product’s batch code and packaging

We will respond within 48 hours and arrange a replacement or refund.

3. Returning Unopened Products (Discretionary)

In rare cases, we may accept returns of unopened, sealed products at our discretion.
This is decided case-by-case and is not guaranteed.

If accepted:

  • Items must be returned unopened, unused, and in original packaging

  • You will be responsible for return shipping costs

  • The refund will be issued once the product is inspected and approved

To request this, email dan@mightysalts.com before sending anything back.

4. Items We Cannot Accept Back

We cannot accept returns for:

  • Opened or unsealed products

  • Products where packaging has been tampered with

  • Products damaged by the customer

  • Products returned without contacting us first

  • Products outside the 7-day issue reporting window

Due to safety regulations, opened supplements cannot be refunded under any circumstances unless they arrived faulty.

5. Refunds

If approved, your refund will be issued to the original payment method.
Refunds typically take 3–7 business days to appear, depending on your bank or payment provider.

6. Exchanges

We may replace items that are defective or damaged upon arrival.
If your product is no longer available, we will issue a refund instead.

7. Contact Us

If you have any questions or concerns regarding our Returns & Refund Policy, please contact:

Mighty Salts Ltd
📧 dan@mightysalts.com

We’re here to help.